What do we do?
We get asked the most – What do we do?…We love it because we unashamedly enjoy talking about what we do.
Basically, we ship your luggage to and from anywhere in the world on a door to door basis.
So, when you go on holiday, rather than taking your cases to the airport, we just collect them from your house (or office, or pretty much anywhere). We then deliver them to your destination hotel (overseas home, chalet, golf course etc etc)
This has many, many benefits. Some that are not always obvious and can have a real positive impact on your journey and your pocket.
Firstly, it’s just loads easier. We’ve all arrived at check-in desks a tad sweaty, with bruised shins and maybe even a little stressed. This should be the total opposite of going on holiday! We created the business because of our experience of holidays, especially when the children are young, is great aside from anything to do with luggage! From getting a people carrier or mini bus purely because of bags (more expense already) to waiting round at carousels to find out if your bag will arrive and still be in one piece. Again, we’ve all seen the standalone handle going round and round and round the carousel.
On a more serious point, around 28 million people lose their luggage every year. This can be a dreadful way to start a holiday and a very frustrating way to end it.
Also, with airlines seeming to constantly increase baggage charges it is getting more and more expensive to take your luggage with you. Not to mention that because of weight restrictions people are not taking everything with them they may want. Seems strange to pick a destination you’ve been looking forward to seeing all your life but not be able to take a full choice of clothes for the nights out!
Or on the opposite side of the spectrum are the overpackers…We won’t mention names, but one of our Directors is married to one.
Ok, fair enough, the picture is a bit of joke but you get the idea. Imagine being able to take whatever you want. We collect it from your house or place of work and you do not see it again until you arrive at your hotel, bliss.
It gets even more awkward and costly when you want to take bulky items with you, items such as golf bags and skis. Airlines basically don’t want them in their way. This is why their luggage charges are constantly increasing. Luggage items will be the first things to be removed if airlines have problems with weight or space.
All of our services are door to door . An airline service is of course only airport to airport.
Another significant advantage of our service is visibility. When travelling by air luggage is normally only once scanned. (in the baggage sortation area). So after you wave it goodbye it is all down to chance that it actually gets on a flight. Then preferably it has to be the right one. We offer a fully tracked bar coded service. When luggage items are sent with Bagsahead they are tracked multiple times. In fact, rarely less than 5 times. Bagsahead also monitor every single shipment and keep you informed of progress, culminating in the final POD (proof of delivery) signature. We provide this for you to recover your items upon arrival at your destination. We work closely with every receiving point. It is not uncommon for your items to be literally in your bedroom waiting for you when you arrive.
We hope that answers the “What do we do?” question.
Our service is available for both short and long haul destinations where of course the financial and consequential benefits can vary…The one thing that is always guaranteed is first class customer service!